Everything you need to know before and after your order.
Contact us at:
PRODUCTS & FIT
vivi is born from surf culture and shaped by fashion.
Each piece is designed to balance movement, silhouette and intention — made to feel effortless by the water, refined beyond the beach and strong enough to become part of your everyday summer wardrobe.
Yes. vivi pieces are made for women who live close to the water.
Some styles are designed for more active movement, while others are created for swimming, sun-filled days and elevated beachwear moments. We recommend reading each product description to understand the best use for every piece.
No. vivi is designed to move beyond swimwear.
Depending on the style, our pieces can be worn in the water, after the beach, while traveling, working out or styled into your everyday wardrobe.
They are made to move with you — from swim to street, from active moments to effortless days in the sun.
Please refer to the size guide available on each product page.
If you are between two sizes, choose based on the fit you prefer: size down for a more sculpted feel or size up for more comfort.
For personal sizing advice, email us with your usual size, measurements and the piece you are interested in.
Most vivi pieces are designed to fit true to size, with a sculpting feel.
Because each silhouette has its own cut, we recommend checking the product description before ordering, especially if you are between sizes.
vivi is created in limited drops.
Some pieces may return, but restocks are not guaranteed. If a piece you love is sold out, we recommend signing up to be notified if it becomes available again.
We do our best to represent each color as accurately as possible.
Please note that colors may vary slightly depending on your screen, lighting and device settings.
ORDERS & PAYMENT
Once your order is confirmed, you will receive an email with your order details.
When your order ships, you will receive a second email with your tracking information.
Please check your spam or promotions folder first.
If you still cannot find it, contact us with the full name and email address used at checkout so we can help locate your order.
Available payment methods are displayed at checkout.
Depending on your country, this may include major credit cards, Apple Pay, PayPal or other local payment options.
We begin preparing orders quickly, especially during launch periods.
If you need to change or cancel your order, please contact us as soon as possible with your order number. Once an order has been processed or shipped, we may no longer be able to modify it.
Please contact us immediately with your order number and the correct shipping address.
If your order has not yet been processed, we will do our best to update it. If it has already shipped, we cannot guarantee that the address can be changed.
vivi is not responsible for delivery issues caused by incorrect or incomplete shipping information entered at checkout.
Discount codes must be applied at checkout before payment.
We are not always able to apply a code after an order has been placed.
SHIPPING
vivi ships internationally.
Available shipping countries, delivery options and rates will appear at checkout depending on your location.
Orders are usually prepared within a few business days.
During launches, limited drops or high-volume periods, preparation may take a little longer. Once your order has shipped, you will receive tracking information by email.
Shipping costs are calculated at checkout based on your location and selected delivery method.
Any available free shipping option will appear automatically at checkout.
Yes. Once your order has shipped, you will receive a tracking number by email.
Please allow a few hours for the tracking link to update after the parcel has been handed to the carrier.
Depending on your country, customs duties, import taxes or local fees may apply.
If these fees are not collected at checkout, they may be requested by the carrier or local customs authority before delivery.
These charges are the responsibility of the customer unless otherwise stated at checkout.
If your tracking has not updated for several days, we recommend checking directly with the carrier first.
If you still need help, contact us with your order number and tracking link so we can look into it.
Please check your mailbox, front desk, building reception, neighbors or any safe delivery location first.
If you still cannot locate your package, contact the carrier directly and email us with your order number and tracking link so we can assist where possible.
RETURNS & EXCHANGES
You may request a return within 14 days of receiving your order.
To be eligible for a return, your item must be in its original condition: unworn, unwashed, unused, with all original tags attached and in its original packaging.
For swimwear, bottoms and one-piece styles must be tried on over underwear. Any item showing signs of wear, washing, stains, makeup, sunscreen, deodorant, perfume or visible alteration cannot be accepted.
To start a return, please email us at:
Please include your order number, the item you would like to return and the reason for your request.
If your return is accepted, we will send you the instructions to return your package. Items sent back without a prior return request will not be accepted.
Returns must only be sent to the following address after approval from our team:
vivi
1 Impasse des Primevères
40510 Seignosse
France
We do not offer direct exchanges at the moment.
If you would like another size, color or style, please return the item first. Once your return has been accepted, you can place a new order for the piece you would like.
Because vivi pieces are produced in limited quantities, we recommend placing a new order as soon as possible if the item is still available.
Yes, swimwear pieces can be returned only if they meet our return conditions.
Items must be unworn, unwashed, unused, with all original tags attached and in their original packaging.
For hygiene reasons, bottoms and one-piece styles must be tried on over underwear. Any item showing signs of wear, washing, stains, makeup, sunscreen, deodorant, perfume or visible alteration cannot be accepted.
Return shipping costs are the responsibility of the customer, except in the case of a defective, damaged or incorrect item.
We recommend using a tracked shipping service, as vivi cannot be held responsible for packages lost or damaged during the return process.
Original shipping fees are non-refundable unless your return is due to a defective, damaged or incorrect item.
Return shipping costs are the responsibility of the customer, unless otherwise confirmed by our team.
Once your return has been received and inspected, we will notify you by email whether your refund has been approved or refused.
If approved, your refund will be automatically processed to your original payment method within 10 business days.
Please note that your bank or payment provider may need additional time before the refund appears on your account.
If more than 15 business days have passed since your refund was approved, please contact us at:
Unless otherwise stated, limited-drop and sale items may be subject to specific return conditions.
Please check the product page and return policy before placing your order.
PRODUCT CARE
To preserve the shape, color and quality of your ViVi pieces:
Rinse after each use.
Hand wash cold.
Avoid prolonged contact with sunscreen, oils and chlorine.
Do not bleach.
Do not tumble dry.
Do not iron.
Dry flat in the shade.
A little care keeps your piece beautiful longer.
Yes. Sunscreen, tanning oils, chlorine and salt water can affect delicate fabrics over time.
We recommend rinsing your piece after each wear and avoiding prolonged contact with harsh products.
We recommend hand washing only.
Machine washing may affect the shape, color, elasticity and overall quality of your piece.
Dry your pieces flat in the shade.
Avoid direct sunlight for long periods, tumble drying or placing your swimwear on rough surfaces, as this may damage the fabric.
PRODUCT ISSUES
Please inspect your order as soon as you receive it.
If you received a defective, damaged or incorrect item, please contact us as soon as possible at:
Include your order number and clear photos of the issue so our team can review the situation and offer a solution.
Please email us with your order number, clear photos and a short explanation of what happened.
Each request is reviewed carefully. Damage caused by misuse, improper care, normal wear or external factors may not be considered a product fault.
Please include:
Your order number
Clear photos of the item
A photo of the full piece
A close-up of the issue
A short explanation of what happened
This helps our team review your request faster.
COLLABORATIONS & PRESS
For collaborations, partnerships, press, gifting or editorial requests, please contact us at:
Please include a clear subject line and all relevant details so your request can be directed properly.
For creator, ambassador or gifting requests, please email us with your profile, location, audience details and why you feel aligned with ViVi.
We review every request carefully, but due to the volume of messages, we may not be able to respond to every inquiry.
CONTACT
For customer care, returns, sizing advice, order questions or product issues, please contact:
We aim to reply within 2 business days, Monday to Friday, excluding holidays.
For press, partnerships or collaboration requests, you can use:
To help us answer faster, please include your order number if your request is order-related.
For sizing help, include the piece you are interested in, your usual size and your measurements if possible.
For product issues, please include clear photos.
No need.
Sending multiple emails about the same request may slow down the process. We recommend replying within the same email thread so our team can help you faster.